Customer Service

Privacy Policy

• Privacy Policy

  At Retro Metal Chairs, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

  The Information We Collect: Retro Metal Chairs collects from you the necessary information, such as name, email address, address and payment information, to process orders.

  We Do Not Share Your Personal Information: Retro Metal Chairs does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

  Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

  Use of Cookies: Retro Metal Chairs uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

  Data Security:  We always use industry-standard encryption technologies when transferring and receiving consumer data from within our site. We have appropriate security measures in place in our physical facilities to protect against the unauthorized access, loss, misuse or alteration of information that we have collected from you at our site.

   Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

Shipping & Returns

• Shipping and Returns Policies

  Return Policy

  We want you to be happy with your Retro Metal Furniture!

  If you have any questions or concerns, or are unhappy with your order for any reason, please contact us via e-mail.

  We gladly send replacement parts for any item that may be damaged. Most of the time it is not necessary to replace the complete item. We’ll issue a refund, providing merchandise is returned in its original packaging, less a 20% restocking charge. If the item is returned due to damage we will cover shipping costs for the return shipment and there will be no restocking fee charged. Otherwise you are responsible for return shipping.

  If you have changed your mind regarding your order that has already been shipped, please Do Not refuse the package(s). A return delivery charge will be deducted from your refund and a 20% re-stocking fee, once the item is returned to us in its original packaging with no damages.

  Shipping Policy

  We do everything we can to ensure that your item arrives as soon as possible. However, delivery times vary depending on the method of shipment you choose. All of our shipments are sent via UPS, but in certain circumstances, such as over-sized items or large orders, other methods may be used. Heavyweight items usually require additional charges, please contact us for a quote before submitting your order. Custom items always require additional time. If you must receive a package on a particular day or on a Saturday, please call our customer service representative at 1-903-665-6449 to determine which method of shipping you should choose.

  For Overnight, 2-day, and 3-day shipping, orders placed after 11:00 am CST, will be shipped the following day (not including Saturday or Sunday). Please call us if you need Saturday delivery.

  The following delivery ranges are estimates and do not include weekends or holidays. All our items ship from Jefferson, Texas 75657.

  Standard US Shipping

  Delivery within 3-10 business days of processing your order.
  
  Overnight Shipping

  Orders placed before 11:00 am CST are delivered within 1-2 business days. Additional charges apply. For a shipping quote on larger orders, please call our customer service representative.

  2-Day Shipping

  Orders placed before 11:00 am CST are delivered within 2 business days (Monday-Friday delivery).

  3-Day Shipping

  Orders placed before 11:00 am CST are delivered within 3 business days (Monday-Friday delivery).
  
  Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, packages actually tendered to UPS.

  International

  All International orders will need to be approved, please call our customer representative at 1-903-665-6449 to determine if we can ship to you. If so, international orders will ship UPS, USPS or by an approved freight carrier.
  
  Heavyweight items and International shipping usually require additional charges, please contact us for a quote before submitting your order.
  
  Shipping rates do not include tariffs, duties, taxes or other non-routine customs brokerage charges. All brokerage tax, bonds, tariffs and duties are the responsibility of the customer.
  
  Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, packages actually tendered to UPS, USPS or Freight carrier.

  Freight

  Larger orders may require freight delivery. If your order shipping charges cannot be calculated online you will be notified of your shipping costs as quickly as possible and will only be charged when customer approval is obtained.
  
  Freight prices will vary dependent on items and shipping destination.
  
  The following rules apply to all freight deliveries:
  
  * Freight deliveries can only be made to locations with a street address and phone number. If you can ship to a commercial location your freight rate could be cheaper.
  * Freight delivery must be signed for in person.
  * Freight companies are not responsible for carrying merchandise into your home.
  * If your delivery should arrive with any visual damage to the packaging, please make a note of this on the waybill before signing for your delivery. It would also help if you could take pictures

Product FAQs

• Where are your chairs made?

  China. We own the molds and tooling used to make our outdoor furniture. Everything we sell is made to our own specifications. Our furniture has a UV powdercoat finish and stainless steel fasteners and is made heavier than they were years ago.
• Why does it appear that there is rust on the frames from time to time?
  This is just a discoloration caused by condensation. The inside tubing has not been powder coated. This and many other scuff marks can be easily removed with chrome polish and a soft cloth.
• What is the weight limit of the chairs and gliders?

  Weight limit is 275 lbs and 500 lbs. The Heavy Duty chair is rated at 325 lbs.
• What is your warranty?

  We guarantee our products for one year, under normal circumstances. If you place your metal furniture on gravel, brick or concrete and it is scuffed from movement, then the warranty will be void. Our chairs now have feet on them and this shouldn't happen to them but could happen to the gliders or rocking chairs.
• Will you replace furniture that is received damaged?

  Yes, we will replace the part or piece of furniture that is damaged. There is seldom the need for a complete replacement. We do ask that if it appears that it was damaged in shipping that you take pictures of the box and the damages so we can file a claim with UPS.
• Do you sell replacement parts?

  Yes, we have replacement parts on hand. Most of our parts will fit the vintage furniture.
• Do you have a re-stocking charge?

  We charge a 20% re-stocking charge only if you have received your furniture and have decided that you just didn’t like it, want it or the color was not right. You pay the return shipping and re-stocking fee and we’ll refund your money.
• Do you have care and assembly instructions?
  Yes, we have care and assembly instructions on-line.
• Do you have color chips?
  No. The colors shown on-line are fairly accurate.
• Can I find these chairs at Wal-Mart, Target, Lowes or Home Depot?
  No, not these chairs. You may see some similar to them but, we do not sell to any of the “Big Box” stores.
• Could we see these chairs in retail stores?

  Yes, they are sold to many furniture stores, garden centers, hardware and patio stores.
• Is there somewhere we can get a list of what stores they are sold to?

  You can find a store located close to you by using the "find a store" option on this website.
• How does your furniture ship?

  UPS, Freight Carrier, USPS. Small orders ship UPS. Large orders could ship Freight carrier. Replacement parts could ship USPS.  We do not ship Patio or Bar Table via UPS due to their size.  These will have to go on a pallet.  All furniture is shipped KD (knocked down) in a box.
• What is dimensional weight?

  For example, you may have an item that weighs 15 lb. Due to its size and the packaging size; it is billable at 30 lb. This is all determined by weight, length, height and width of the package.
• How do I calculate shipping on my order without going through checkout?

  Simply add the item(s) to your shopping cart. Click on “View Cart.” Then click on “Estimate Ship costs.” All you will need to enter is your State and Zip Code. This will give you the different shipping options without having to put in your whole address or payment information. You will only be asked for that once you go to “Checkout.”
• Do you ship to military addresses?

  We certainly will try to. Orders going to APO and FPO addresses will need to be called in or emailed to us. Some items are too large to ship Mail.
• Do you sell your products wholesale?

  You can go to Torrans Manufacturing Company website to request wholesale information.  You must have a brick and mortar retail store or request to become a BTB customer if you are an interior designer or own a restaurant.
• Are you the same company as Torrans Manufacturing Company, LLC?

  We are owned by Torrans Manufacturing Company, LLC.
• Do you have a catalog available?

  No, all we have is what you see on this website.

Care, Assembly & Warranty

• How to care for your furniture

  Care and maintenance of your new metal lawn furniture is quite minimal. The finish is Exterior Grade, Ultra Violet resistant Powder Coat and it will keep its gloss and smooth appearance for many years of enjoyment. It is resistant to all non-abrasive household cleansers and any common kitchen product can be used. However, Powder Coat is not scratch proof. It does compare in hardness to the finish of modern automobile paints. 

  Generally a good bath with a soapy sponge removes all common yard stains. We have found a small application of liquid auto wax such as NU-FINISH lessens efforts required to remove repeat stains such as bird droppings and tree sap and increases the gloss of the Powder Coat. A small drop or two of lubricate from time to time will remove squeaks in the nylon bushings of the Swing Arms on the gliders. 

  Occasionally, when opening your metal lawn furniture, you may encounter some slight discoloration. This is caused by moisture inside the tubing and is only a stain. It compares to the ring you get in your sink when leaving a metal object for too long. This and many other scuff marks can be easily removed with Chrome Polish and a soft cloth. This procedure can be repeated as many times as necessary though out the life of your furniture.
• Metal Lawn Chair Assembly

  chairassembly-with-feet-2012.pdf

  heavychairassembly.pdf
• Loveseat Assembly

  loveseatassembly.pdf
• Double Glider Assembly

  dgassembly2012.pdf
• Single Glider Assembly

  sgassembly2012.pdf
• Bar Chair Assembly

  barchairassembly.pdf
• Side Table Assembly

  sidetable2012.pdf
• Patio Table Assembly

  patiotable-assembly2012.pdf
• Warranty Information

  Please read the following information for details of our warranty on all furniture manufactured by Torrans Manufacturing Company, LLC (TMC):

  • Warranted for one full year from date of purchase to be free from manufactures defects.
  • Product weighs more and holds more weight than similar item from past sixty years!
  • All warranty coverage begins with the original retail purchase date.
  • Proper maintenance of your product is required to support the benefits of this warranty.
  • This warranty is voided in the event that there are indications of abuse or neglect to the furniture.
  • The Belvidere Folding Chair is not made for continuous outdoor use. They should be stored inside when not being used!
  • If you are a consumer, for service under this warranty contact your Torrans Manufacturing retailer from which you purchased the product. They may require the proof of purchase receipt including the date of purchase. They may also request that you provide photographs of the products to submit to Torrans.
  • If you are the retailer, contact Torrans directly. We will require the date of purchase and photographs of the product in question.
  • TMC will review the warranty claim and determine the most appropriate corrective action. TMC will repair or replace any part of the product or the entire product at our sole discretion if it is determined that the product is defective in material or workmanship. Repair or replacement will be at no charge to you.
  • This warranty applies only to residential use of the Torrans products.
  • Commercial use of Torrans products will be warranted if Commercial grade product is purchased.