Retrometalchairs.com Customer Service
We value your privacy, and will never sell or share your personal information with anyone. For more details, please see our Privacy page.
Ordering Terms and Conditions
In-stock orders will be processed within 1-2 business days.
Orders received after 11:00 am CST will be shipped the following day. Saturday deliveries are an additional expense, please call us for pricing.
For more information on our shipping policies please visit our Shipping page
How to Order
Enjoy safe & secure ordering online by clicking the "Add one" button on any of our product listings.
We are happy to answer questions about your order or provide additional product information. There are several ways you can contact us:
Call: 903-665-6449
Times: Monday - Friday 9am-5pm Central Standard Time
E-mail:info@retrometalchairs.com
Payment Methods:
* Visa
* MasterCard
* Discover
* AMEX
* Personal Checks
* Money Orders
Note:
Sorry No CODs
Credit cards are charged once your order is processed.
Payments made by check require 10 days to clear after they are received.
Back-Ordered Items
Your items are shipped as they are available. If we need to backorder any item, this will not delay the rest of your order and your shipping and handling charges will remain the same. Inside your package, we will enclose a list of any backordered items that were on your order and these items will be sent as soon as they are available.
Custom Orders or Large Orders
Custom Orders or Large Orders, depending on the item(s), may take between 3-12 weeks to complete. Full payment is due at time of order placement. There will be a 25% re-stocking fee for cancelled orders.
Returns & Exchanges
If you have any questions, concerns or are unhappy with your order for any reason, please call Customer Service or e-mail us at: info@retrometalchairs.com and we will make it right.
We require that:
* Refunds or exchanges must be requested within 15 days.
* Item(s) must be returned in original condition with the box and all packaging as received.
* If you decide you just don't like it, you pay the return shipping, 20% re-stocking fee and you will receive a refund for the item(s) once we receive and inspect.
If you paid with a personal check or money order, we will send you a refund check. If you paid via credit card, we will credit your account.
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